Terms and Conditions
Welcome to SpinQuest, a modern sweepstakes/social casino that lets users enjoy over 1,000 slots and live dealer games using virtual currencies (Gold Coins and Sweeps Coins) instead of direct cash bets. By accessing or playing on our site, you agree to be bound by these Terms and Conditions.
Acceptance of the Terms
These Terms and Conditions ("Terms") govern your use of SpinQuest's website, mobile application, and other platforms ("Platforms"). Please read them carefully before using our Platforms. If you do not agree with any part of these Terms, please do not access or play on our site.
Eligibility Requirements
You must be at least 18 years old (or the age of majority in your jurisdiction) to use SpinQuest's Platforms. By accessing our site, you represent that you meet this eligibility requirement and are permitted to enter into a contract with us.
Minimum Age Requirements
As mentioned above, we require all users to be at least 18 years old (or the age of majority in their jurisdiction). We cannot permit minors to use our Platforms for any reason.
Geographic Restrictions
SpinQuest's sweepstakes services are not available in certain U.S. states or countries where online gaming is restricted. You must check with us before playing on our site to ensure that you can access and play without violating local laws.
Account Registration Rules
To start using SpinQuest, you'll need to create an account by providing some basic information about yourself (e.g., name, email address, date of birth). Please provide accurate and complete details when registering your account. If we suspect any discrepancy between the information provided during registration and subsequent interactions with us, we may suspend or close your account.
One-Account-Per-User Policies
Each user is allowed to have only one active account on our Platforms at a time. Attempting to create multiple accounts for personal gain (e.g., bonus abuse) will result in all related accounts being suspended or closed without prior warning.
Identity Verification and KYC
We may require users to undergo identity verification procedures before allowing access to certain features, including withdrawals of Sweeps Coins. This includes providing copies of government-issued identification documents, proof of address, and other relevant information as required by law or our internal policies.
Account Accuracy Obligations
You must provide accurate, up-to-date contact and payment details for your account at all times. Failure to keep this information current may delay payments, void winnings, or lead to suspension/closure of your account without prior warning.
Account Security Responsibilities
It's essential that you maintain the confidentiality of your login credentials and ensure their secure use on all devices. We cannot be held responsible for losses resulting from unauthorized access due to user negligence or system vulnerability outside our control.
Login Credentials and Password Protection
Protecting your password is critical to maintaining account security. If you suspect any misuse of your logins, please notify us immediately so that we can assist in resolving the issue.
Restricted Behavior and Prohibited Activities
The following behaviors are not permitted on SpinQuest's Platforms:
(1) multiple-accounting (attempting to create or manage multiple accounts for personal gain);
(2) bonus abuse;
(3) hacking/cheating software usage;
(4) collusion with other players or parties to manipulate outcomes; and
(5) any act that, at our discretion, constitutes fraudulent activity.
Bonus and Promotion Rules
All bonuses, promotions, and rewards are subject to specific terms outlined in the respective campaigns. Failure to comply may lead to cancellation of bonus funds and/or account restrictions/suspension. We reserve the right to modify or terminate such offers without prior notice.
Wagering and Gameplay Conditions
To qualify for certain bonuses or awards, you must meet specified wagering requirements (stake a minimum amount before withdrawing any winnings) in specific game categories as set forth by our site rules and promotions terms. Failing to comply with these conditions will forfeit your eligibility for said rewards.
Bonus Abuse Prevention
While we encourage responsible gaming, some activities may indicate bonus abuse or unfair advantage-taking. We reserve the right to detect, prevent, and take punitive measures against such behavior as outlined in our internal policies.
Deposits and Withdrawals (where applicable)
SpinQuest accepts various payment methods for deposits into users' accounts, including but not limited to online banking services and e-wallets. For withdrawal purposes, you must verify your identity through the provided means before transferring any amounts out of your account.
Verification Before Withdrawals
As mentioned above, we require all Sweeps Coin winnings to undergo verification procedures before transferal or redemption can occur. Our KYC policies ensure accurate identity verification for enhanced security and regulatory compliance.
Processing and Review Procedures
Where applicable, withdrawals are subject to a review process to verify the authenticity of user requests. This may involve contacting you with additional documentation requirements. In cases where we detect suspicious activity or error in the withdrawal processing chain, we reserve the right to halt further payments until the issue is resolved at our discretion.
Responsible Gaming Expectations
We support responsible gaming and encourage users to self-regulate their playing habits. If we suspect any problem gaming behavior (e.g., excessive spending, withdrawals), we will contact you via registered email or other means outlining potential solutions such as account restrictions or closure based on internal policies.
Self-Exclusion and Account Restrictions
For personal reasons or due to repeated infractions against these Terms, SpinQuest may temporarily suspend your access rights pending reevaluation at a later date. Repeated breaches or disregard for self-exclusions imposed will result in permanent account closures without prior notice.
Game Fairness and RNG Systems
Our Platforms utilize reliable random number generators (RNGs) from reputable vendors to ensure game fairness and unpredictability, as independently audited by established third-party testing firms according to current industry standards. You may consult our 'Support' section for more information on these processes.
Technical Interruptions or Voided Gameplay
We cannot guarantee continuous operation due to unforeseen events like technical difficulties, scheduled maintenance, or system crashes outside of SpinQuest's control. Where feasible and subject to your compliance with Terms, we will compensate users for temporarily suspended gameplay losses up to our full discretion in such situations.
Suspension or Closure of Accounts
If you commit a breach of these Terms (whether actual, attempted, or threatened) while using our Platforms without prior consent from us to modify said account restrictions; and/or by engaging with other accounts created specifically for the purpose(s), we shall take reasonable measures including notifying appropriate local authorities.
Intellectual Property and Platform Ownership
All rights associated with SpinQuest's logo, imagery, name ('branding'), copyright-protected materials (text or audiovisual works) belong exclusively to Social Gaming LLC unless explicitly mentioned otherwise. Infringing these elements will be a severe violation of law without excuse according solely upon how such is committed under our discretion at any given time.
Limitation of Liability
You acknowledge that your sole remedy for losses arising directly from failure by us or third-party software vendors (as they exist beyond SpinQuest’s immediate scope) to fulfill contractual duties would consist in damages up to but not exceeding actual outlays incurred during participation up until the point such incident occurred, where applicable; further limiting same under these circumstances if otherwise unavoidable through fair market means according established norms.
Modification of Terms
SpinQuest may change or amend its Platforms and policies at any time without prior notification. When accessing our site or playing games hosted within SpinQuest’s ecosystem for longer than initially permitted upon first entry (as defined by user interaction) your agreement shall then be seen as encompassing revised terms including their effective date when applicable.
Contact or Support Guidance
For further assistance with these Terms, questions about bonus offers/promotions not provided herein, information regarding how we verify your account ownership details in preparation for potential Sweeps Coin payouts; other non-standard issues related to gaming/usage experiences, kindly visit our 'Support' section and select the category most accurately describing your current problem or preference.
